MXM Medallia are the world’s leading experts on Operational Customer Experience management for the health and wellness industry.
We are the world’s leading experts on Operational Member Experience Management and the ONLY company that solely focuses on the Fitness/Wellness Industry.
Turn customers’ thoughts and feelings into real data and insights, (think economic growth, and resiliency to competitors) to make every customer visit exceptional, and where operational improvements will increase customer loyalty.
Features & Benefits
Access Your Data
MXM's compelling, intuitive format promotes situational awareness and helps you get things done by surfacing important trends and exceptions. Easily drill-down with just a couple of clicks. It should be simple to find the data you want. We make it easy.
The MXM Software
MXM delivers the data to focus effort on creating spectacular member experiences.
Every day MXM captures feedback that systematically engages everyone: your customers, your frontline, and your leadership.
MXM helps build loyal customers, loyal customers bring friends, loyal customers stay longer, loyal customers spend more money, and loyal customers say great things about you even after they leave.
Data Collection & Mobile Feedback
Web-based surveys with email invitations and reminders.
Fully optimized for mobile.
Quick response rates and feedback delivered when you want it.
In English, Spanish, Portuguese, & French.
Customer Recovery: Turn Detractors into Advocated
Flags at-risk customer relationships.
Sends email notifications.
Drives' improvement in alert resolution.
Effectively handles' customer complaints.