MXM Medallia

MXM Medallia

MXM Medallia are the world’s leading experts on Operational Customer Experience management for the health and wellness industry.


About

Description

We are the world’s leading experts on Operational Member Experience Management and the ONLY company that solely focuses on the Fitness/Wellness Industry.
Turn customers’ thoughts and feelings into real data and insights, (think economic growth, and resiliency to competitors) to make every customer visit exceptional, and where operational improvements will increase customer loyalty.

The program was designed to collect real-time feedback from customers that would in turn allow owners and managers to make immediate improvements within their clubs. This customer feedback drives both tactical improvements, i.e., acknowledging each response and addressing each issue as it comes in, as well as strategic, i.e., business process changes. This also allows you to celebrate the things & people your customers like!

Features & Benefits

Access Your Data

Anytime. Anywhere.

MXM's compelling, intuitive format promotes situational awareness and helps you get things done by surfacing important trends and exceptions. Easily drill-down with just a couple of clicks. It should be simple to find the data you want. We make it easy.

The MXM Software

MXM delivers the data to focus effort on creating spectacular member experiences.
Every day MXM captures feedback that systematically engages everyone: your customers, your frontline, and your leadership.
MXM helps build loyal customers, loyal customers bring friends, loyal customers stay longer, loyal customers spend more money, and loyal customers say great things about you even after they leave.

Data Collection & Mobile Feedback

Web-based surveys with email invitations and reminders.
Fully optimized for mobile.
Quick response rates and feedback delivered when you want it.
In English, Spanish, Portuguese, & French.

Customer Recovery: Turn Detractors into Advocated

Flags at-risk customer relationships.
Generates alerts.
Sends email notifications.
Drives' improvement in alert resolution.
Effectively handles' customer complaints.

Data & Permissions

MXM Medallia

Users
Members
Checkins
Checkins
Memberships
Memberships
Live

MXM Medallia

Users
Members
Checkins
Checkins
Memberships
Memberships
In Development

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