Capacity
About
Description
Capacity is a support automation platform that uses practical and generative AI to deflect tickets, emails, and phone calls—so your team can do their best work while optimizing member experience. We offer solutions for self-service, agent assist, and campaigns & workflows to over 2,000 companies worldwide, including YMCA of Greater Dayton, YMCA of Greater Cincinnati, YMCA of Greater Montgomery, YMCA of Frederick County, and YMCA of Greater Grand Rapids.
Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform.Solution Details
Capacity pulls program data from Daxko Operations to inform AI chatbots and ensures accurate information is quickly given.
Features & Benefits
24/7 Member Support
Instantly answer up to 90% of member inquiries via personalized, context-aware interactions across chat, voice, SMS, and email. Use virtual agents to provide members with easy access to information and support for registration, events, updates, and account services.
Knowledge Orchestration
Ensure your teams can resolve member issues in just one call with Answer Engine®. Simply ask a question, and Answer Engine® will find the right answer in moments—no matter the file type or location.
Employee Onboarding & Support
Automate onboarding and training, deliver real-time coaching, and make it easy for employees to find the information they need to enhance CSAT and improve team efficiency.
Process Automation
Automate repetitive, manual tasks and processes so your team can focus on higher value activities, like program and membership registration, lead capture and routing, SOP lookup, and call center and front desk support.
Data & Permissions
